Help Center

To purchase tickets online, simply visit our tickets page, select your preferred date and ticket type, add them to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase.

Yes, you can modify your booking up to 24 hours before the event by calling the helpline..

No, you do not need to print your tickets. You can show your e-tickets on your mobile device at the entrance. However, printing is recommended as a backup in case of battery or connectivity issues.

We accept all major credit cards (Mada, Visa, MasterCard), debit cards.Apple Pay and Google Pay. All transactions are processed securely through our encrypted payment system..

Tickets are not refundable.

Your swimsuit, waterproof socks, and absolutely your sunscreen —your skin will thank you! And if you forget anything, we’ve got you covered at Cyan Store!

Click on "Forgot Password" on the login page, enter your email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Yes, you can update your personal information by logging into your account and going to "Profile Settings." You can change your name, email, phone number, and address. Some changes may require email verification.